Privacy Policy

1. Introduction

Welcome to NeoFlow's Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your personal information when you use our payment services, visit our website, or interact with any of our platforms.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our service to you:

2.1 Personal Information

This may include but is not limited to:

• Contact information (name, email address, phone number, mailing address)
• Account credentials (username, password)
• Financial information (credit card details, bank account information)
• Identification information (ID numbers, date of birth)
• Business information (company name, role, industry)

2.2 Transaction Information

We collect information about the transactions you conduct through our services, including:

• Transaction amount and currency
• Payment date and time
• Recipient/sender information
• Transaction descriptions or notes
• Payment method used

2.3 Usage Data

We collect data about how you interact with our services:

• Log files and device information
• IP address and browser type
• Pages visited and features used
• Time spent on pages and interaction data
• Language preferences

3. How We Use Your Information

We use the collected information for various purposes, including:

• Processing payments and transactions
• Providing, maintaining, and improving our services
• Verifying your identity and preventing fraud
• Communicating with you about service updates, security alerts, and support
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations and industry standards
• Marketing our services (with your consent where required by law)

4. Information Sharing and Disclosure

We may share your information with:

• Financial institutions and payment processors to facilitate transactions
• Service providers who perform services on our behalf
• Business partners with your consent
• Law enforcement agencies or regulatory bodies when required by law
• Other parties in connection with a corporate transaction (e.g., merger, acquisition)

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• 256-bit encryption for data transmission and storage
• Multi-factor authentication systems
• Regular security assessments and penetration testing
• Strict access controls and monitoring
• Employee confidentiality agreements and training

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the details provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

8. International Data Transfers

We may transfer your personal information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website or through other communication channels.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

NeoFlow Data Protection Officer
335 S 2nd E St,
Mountain Home, ID 83647, USA
Email: privacy@neoflow.com
Phone: +1 6107819989